Kv9 Privacy Policy — How We Keep Your Information Safe

When you kv9 (kv9.im) — whether you open an account, play games, deposit funds, or withdraw winnings — we collect certain information. This Privacy Policy has been written to ensure full transparency about that information.

kv9 believes your privacy is not a mere formality. When you trust us with your information, protecting that trust is our responsibility. That is why this policy is written in plain language — so you can clearly understand every aspect of it.

By using any kv9 service, you agree to this Privacy Policy. If you have any concerns, please reach out to our support team.

kv9 Two types of information are collected — what you provide directly, and what is gathered automatically.

A. Information You Provide

B. Automatically Collected Information

• Device Information: Your device model, operating system, and browser type.
• Log Information: IP address, access time, session duration, and pages visited.
• Transaction Information: Deposit, withdrawal, betting history, and gaming activity.
• Cookies & Tracking: Cookie data to improve site performance (see Section 7 for details).
• Communication Records: Records from support chats, emails, and phone calls.

kv9 Your information is used for the specific purposes listed below, and for no other purpose:

• Account management: Registration, login, identity verification, and KYC checks.
• Payment Processing: Deposits and withdrawals processed securely.
• Fraud Prevention: Detecting unusual transactions and fraudulent activity.
• Customer Support: Fast resolution for your questions and complaints.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory bodies.
• Service Improvement: Analysing usage patterns to improve and enhance the platform.
• Promotional Communications: Offers and updates are only sent with your consent.

kv9 Your personal data is never sold, rented, or exchanged. However, certain information may be shared with specific parties in the following limited circumstances:

• Payment Partners: Only the financial details necessary to process payments via bKash, Nagad, bank transfers, and similar methods.
• Technology Providers: Technology companies contracted to operate games and the platform — limited and anonymised data only.
• Law enforcement agencies: Where required by a valid court order or legal obligation.
• Regulatory Authority: To regulatory authorities for licensing and compliance purposes.
• Fraud Prevention: Anonymized data shared with industry-wide fraud prevention networks.

To protect your information, kv9 Industry-leading security technologies and practices are employed. Our security framework operates on multiple layers:

In the event of a security breach, kv9 Affected members will be notified within 72 hours, and appropriate action will be taken.

kv9 No information is retained longer than necessary. Our general data retention policy is as follows:

• Active Account Data: For as long as your account remains active.
• Transaction records: Up to 7 years, as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming logs: Up to 3 years — for responsible gaming monitoring purposes.
• Marketing Information: Deleted within 30 days of subscription cancellation.
• Support Conversations: Up to 1 year from the date of resolution.

After the specified retention period, all personal data is securely deleted or anonymized.

Cookies are small data files stored in your browser. kv9 Uses the following types of cookies:

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain services.

kv9You have the following rights regarding your personal information on . To exercise any of these rights, please contact our support team:

kv9 kv9 does not serve individuals under 18 or knowingly collect their personal information. We take every precaution to protect the privacy of minors.

If a minor is found to have created an account on kv9, the account will be immediately closed and all collected data will be deleted. Parents or guardians may contact us at support@kv9.im.

kv9 Servers located in various parts of the world may be used to deliver technology services. Even if your data is transferred to another country, kv9 Confirms that:

• Adequate data protection laws are in place in the destination country.
• Mandatory data processing agreements are signed with all recipient parties.
• The same standard of encryption and protection applies to all international data transfers.
• We comply with GDPR and applicable international data protection standards.

kv9 This Privacy Policy may be updated from time to time. We notify you differently depending on the nature of the changes:

• Major Changes: Notice provided at least 30 days in advance via email and on the site.
• Moderate changes: Notified by email at least 7 days in advance.
• Minor Changes: Published by updating the date on the site.

Even after the changes kv9 Continued use of the platform after an update constitutes acceptance of the revised policy. The date of the latest update is always displayed at the top of this page.

To submit any questions, complaints, or rights requests related to our Privacy Policy, please get in touch with us:

If your complaint is not satisfactorily resolved within 30 days, you have the right to file a complaint with the relevant regulatory authority under applicable law.